1. NO REFUNDS AFTER SERVICE COMPLETION

Once a service is successfully delivered (e.g., AC servicing, rental installation, or repairs), no refunds will be provided. Our team ensures quality checks before and after the service.

2. PREPAID BOOKINGS

If you cancel a prepaid service before technician dispatch or appointment confirmation, a refund may be issued after review.

Refunds (if approved) will be processed to the original payment method within 7–10 working days.

No refunds are granted for last-minute cancellations (within 3 hours) or no-shows.

3. RESCHEDULING POLICY

Free rescheduling is allowed up to 6 hours before booked service time. Contact support to update your slot.

Repeated rescheduling (more than twice) may lead to cancellation without refund.

4. SERVICE DELAYS OR NON-AVAILABILITY

In rare cases where service cannot be delivered due to technician unavailability, we will reschedule or provide a full refund if payment was made.

5. INELIGIBLE SCENARIOS FOR REFUND

• Services completed but not meeting subjective expectations (cooling level, brand preference, etc.).
• Customer not present during the scheduled time.
• Misuse or damage caused by the customer.
• Partial service used (e.g., 1 out of 2 AC units serviced).

6. RENTAL SERVICES (E.G., AC ON RENT)

• Security deposits (if applicable) are refundable only after a proper product inspection post-pickup.
• Monthly rental fees are non-refundable once the month has started.

7. CONTACT US FOR HELP

In rare cases where service cannot be delivered due to technician unavailability, we will reschedule or provide a full refund if payment was made.

Call/WhatsApp: [Your Customer Support Number]

Website: https://veloxsolution.com

Email: support@veloxsolution.com

8. YOUR CONSENT

By booking a service through our website, WhatsApp, or phone, you agree to this policy and its terms.